Help Center

General Questions

Ordering

How do I know if my order was placed successfully?

How long does it take for my order to be processed?

How do I change my order?

What can cause my order to be delayed?

I just received my order but it is missing some items. What do I do now?

You're currently out of stock on an item. When are you going to get more back in stock?

I tried to check out and the item in my shopping cart disappeared. What happened?

Can I cancel an order once it has been placed?

Payment

What forms of payment does meNmommy.com accept?

Do you charge sales tax on any item?

How do I use my coupon code/store credit code?

Do you accept cash, COD, checks or money orders?

What is PayPal?

Will I pay more for using PayPal?

How do I use Paypal?

Shipping

How long does it take to ship my item?

How much does shipping and handling cost?

Can I track my order?

I received a shipping confirmation for my order, but it doesn't have all the items that I ordered. Where are the rest of my items?

My order has shipped but I still can't track it. How can I find out where it is?

If my order is lost in transit, what should I do?

Does meNmommy ship internationally?

I misplaced my prepaid shipping label. How can I get another one?

Do your prepaid return shipping labels cover international shipping?

Can I use my own preferred method of shipping for returns?

Your Account

How do I receive product updates or information on promotions?

Do you offer coupons or promotional codes?

My email address has changed. How do I update this information to my current account?

How do I unsubscribe from your mailing list?

Safe Shopping

Is it safe to use my debit card or credit card on your site?

What are cookies? Do I need to enable cookies on my browser?

How can I avoid fraud?

Returns and Exchanges

Returns

What is your Return Policy?

I want to return my purchase. What do I do?

How do I receive a refund for my purchase?

When I made my original purchase, I used a coupon. How will this affect my return?

What items are non-refundable?

How do returns affect your clothing donations?

Exchanges

What is your Exchange Policy?

How do I exchange an item?

I need to expedite my exchange. How can I receive my items faster?

When I made my original purchase, I used a coupon. How will this affect my exchange?

How long does it take to receive replacement items through an exchange?

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